It’s called Relay and is the latest addition to several hotels in Silicon Valley, using the little robot to deliver food, toothpaste, towels and other items to the rooms of customers.
“We have deployed our Aloft Cupertino Hotel in Silicon Valley Aloft, robots Milpitas Crown Plaza and Holiday Inn Express in Redwood City,” Grey said in an interview Drián cofounder Savioke The company that developed the robot compact structure and about 90 centimeters high.
Grey explained that the “strong point” Relay is its ability to “navigate in complex environments.” That is, is able to circulate in the lobby, up the elevator and walk down the aisles without bumping into customers, luggage or other objects.
The “work” Relay begins when a customer calls reception to order room service. At that time, the clerk opens the compartment at the front of the robot, enter the objects requested by the client and type the room number.
Relay which activates the elevator button remotely, calls to your room when you arrive at your destination . The rear lid opens immediately when the customer opens the door to drop the objects.
After completing the work, Relay asks the client if he is happy with their service with a message on the screen Back and opens and closes his eyes and takes a little dance with electronic sounds when the guest presses the button five stars to express your satisfaction.
The robots, which debuted in the hotel for less a year, they have already made 5,000 deliveries and traveled more than 1,000 kilometers.
The founder of Savioke says he and his team spent much time thinking about the design of Relay.
“We assume that when a guest opens the door he has never seen a robot and spent a lot of time making sure those first moments are nice and customers know how to use the robot,” he said.
Grey and his team chose intentionally not convert Relay in humanoid robots as known human-like.
“When a robot looks like a person one expects more from him. We tend to think that is very intelligent and can talk and do many things, “said Grey.
” design a friendly robot, with friendly presence, and include eyes that people know that is aware of the environment around you, but do not create false expectations “he said.
He recalled that there is a perception that robots replace people and leave without jobs and stressed that the more human appearance is more apprehension may exist in this regard.
“This robot is not going to eliminate jobs. Their sole mission is to help people working in hotels to improve customer service rather than run around the corridors to deliver toothpaste or a towel, “he said Grey.
cofundandor of Savioke said deliveries in hotels can take up to half an hour, which can be halved when Relay is used.
“This means that customers are happier and hotels achieve better guest reviews , which is very important, “said Grey, who believes the hospitality industry provides a great opportunity for robots like yours.
At the forefront of “service robot” is the Henn-na hotel, which opened in July in the Japanese city of Nagasaki and has several robots at the reception, including the appearance of a dinosaur.
The hotel has also Japanese a robotic vehicle to transport luggage, a robot-buttons that can provide basic information such as the breakfast menu and room doors that open by facial scan.
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