It’s called Relay and is the latest addition to several hotels in Silicon Valley, using the little robot to deliver food, toothpaste, towels and other items to the rooms of customers.
” We deployed our Aloft Cupertino Hotel in Silicon Valley Aloft, robots Milpitas Crown Plaza and Holiday Inn Express in Redwood City, “he said in an interview with Efe Adrian Grey, co-founder of Savioke, the company that developed the . robot compact structure and about 90 centimeters high
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Grey explained that the “strong point” Relay is its ability to “navigate in complex environments.” That is, is able to circulate in the lobby, up the elevator and walk down the aisles without bumping into customers, luggage or other objects.
The “work” Relay begins when a customer calls reception to order room service. At that time, the clerk open the compartment at the front of the robot, enter the objects requested by the client and type the room number.
Relay, which activates the elevator button via remote telephone call Room when it reaches its destination. The rear lid opens immediately when the customer opens the door to drop the objects
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After completing the work, Relay asks the client if he is happy with their service with a message on the back screen and opens and closes his eyes and takes a little dance with electronic sounds when the guest press the button five stars to express your satisfaction.
The robots, which debuted in the hotel less than a year ago, have already made 5,000 deliveries and traveled more than 1,000 kilometers.
Savioke cofounder says he and his team spent much time thinking about the design of Relay
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“We assume that when a guest opens the door he has never seen a robot and spent a lot of time making sure those first moments are nice and customers know how to use the robot” he said.
Grey and his team chose intentionally not convert Relay humanoid, like robots known human-like.
“When a robot looks like one person one expects more from him. We tend to think that is very intelligent and can talk and do many things, “said Grey.
” We designed a friendly robot, with friendly presence, and include eyes to let people know that he is aware of the environment surrounding you, but do not create false expectations, “he said.
He recalled that there is a perception that robots replace people and leave without jobs and stressed that the more human is its appearance more apprehensive can exist in that sense.
“This robot is not going to eliminate jobs. Their sole mission is to help people working in hotels to improve customer service rather than run around the corridors to deliver toothpaste or a towel, “he said Grey.
cofundandor of Savioke said deliveries in hotels can take up to half an hour, which can be halved when Relay is used.
“This means that customers are happier and achieve better reviews hotels guests, which is very important, “said Grey, who believes the hospitality industry provides a great opportunity for robots like yours.
At the forefront of” service robot “is the hotel Henn-na, which opened in July in the Japanese city of Nagasaki and has several robots at the reception, including the appearance of a dinosaur.
The Japanese hotel also has a robotic vehicle to transport baggage, a robot-buttons that can provide basic information such as the breakfast menu and room doors that open by facial scan.
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