The Galaxy Note 7 is dead, declares Samsung.
CNETSamsung really wants you to return your Galaxy Note 7.
The giant south Korean said that he would give him a credit of US$ 100 in the “operators and retailers,” to all customers who return their Note 7 and exchange for another Samsung phone. This offer is valid from the afternoon of Thursday, October 13.
The extra incentive of US$ 100 serves three purposes: it is a gesture to soften the blow of the second retreat in the loyal customers of Samsung, is an incentive to convince the supefanáticos of the Note 7 that you have chosen to take the risk and stay with the device. And it is a way for people to follow using a Samsung device.
This offer comes after Samsung and the Commission of Consumer Product Safety (CPSC, for its acronym in English) issued once again an official call to the withdrawal from the market of Galaxy Note 7, this time including the replacement units. Two days ago, Samsung confirmed the death of the Note 7, and warned the consumers that shut down and return their phones.
“The retreat of the Galaxy Note 7 has become a real challenge for Samsung. I am very concerned that consumers that have exchanged your device for a replacement unit of the Galaxy Note 7 are at risk again,” said Elliot Kaye, the director of the CPSC, in a statement.
The second retreat represents the most recent chapter of the nightmare of the Galaxy Note 7 that burn or explode. Samsung took quick steps to check out the first wave of phones Note 7, to be found later with cases in which the alleged replacement units with the battery problem fixed also burned or exploded. The company has already said that this debacle will cost US$ 2,300 million in losses from operating profits, but the greatest harm can result in your brand and your credibility.
To date, according to the CPSC, Samsung has received 96 reports of phones Galaxy Note 7 that have been overheated in the united States (23 reports most of which he obtained from the first call to retreat, on the 15th of September), including 13 reports of burns and 47 reports of damage to the property.
“we Appreciate the patience of our customers, operators and our partner retailers by carrying the burden during these difficult times,” said Tim Baxter, the director of operations and finance of Samsung Electronics America. “We are committed to doing everything possible to rectify this.”
Some telephone operators have already been granting a credit of US$ 25 to change your phone for another Samsung device, and the clients that took advantage of this offer can get$ 75 more. Consumers that opt for to get a full refund, may obtain a credit of US$ 25. All telephone companies in the united States are offering customers the option of switching to the Note 7 on the other phone completely different.
Samsung unveiled the Galaxy Note 7 at an event with fanfare in August in New York, and the phone that won the favor of the critics was willing to challenge the iPhone to dominate the holiday shopping season. Some consumers, however, they found that their phone is sobrecalentaba and even incendiaba. Is banned the device on planes and trains.
This second retirement comes after a so-called official recall issued by the CPSC last month. The first to be called to recall involved 1 million of the 2.5 million phones had been manufactured.
The reporter of CNET, Are Hollister collaborated with this report.
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