Infobae
The affected computers are different models of laptops HP, Compaq, HP ProBook, HP Envy, Compaq Presario and HP Pavilion that were sold between march 2013 and October 2016.
The company released a full list of the machines that could have batteries defective.
The batteries affected are identified with a pattern. The sign ^ may represent a number, sign or letter. Not all batteries with bar codes that match the pattern mentioned below are necessarily defective.
The products listed below were not delivered with the batteries affected, but are compatible with them:
also, it is possible to enter to this other link to see the other models that might have this fault and that they are those that, for the same reasons, they were withdrawn from circulation in June of 2016.
Not all of the models mentioned there necessarily have defective batteries. Only one percent of the laptops of the models listed was affected.
To check if the battery of the computer is among the injured, the users should log on to following site and download an executable file that will allow you to determine if that laptop in particular has a battery problem.
if this is the case, you must communicate with the company, from the official site. The company will provide users with the inconvenience mentioned above, a new battery, free of charge.
“consumers should stop using the batteries immediately removed, be removed from the notebook and contact HP to receive a replacement battery free of charge”, was reported from the company.
moreover, until you receive the replacement battery from HP users are advised to use the computer by plugging it to a power outlet with AC adapter.
“In the case of customers that have 10 batteries potentially affected, or more, HP has implemented a process to assist with the validation and requests for spare parts,” said HP.
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